FAQ

Documents, food packs, and small packages that fit on a bicycle. Book a pickup and a drop-off, and a rider collects it from one address and delivers it to the other.

Pickups and drop-offs are in Lagos. The two stops also need to be within the current delivery range, which is shown if an address is too far.

You can pay the rider in cash, or pay online when you book. Paying online is cheaper than cash. If you cancel an order you paid online, the fare is refunded to your bank or card.

Before the package is picked up, the minutes are how long until the rider reaches the pickup. After it is collected, the minutes switch to how long until the drop-off.

When the rider is heading to the drop-off, share the PIN with the person receiving the package. The rider enters it to mark the order delivered.

You can cancel from the order screen while we are still looking for a rider, or before the delivery is finished. Cancelling too many orders in a short time can pause new bookings for a while.

You can have a few live orders at the same time. When you reach the limit, finish or cancel one before booking another.

Yes. Sign in with your phone number. We text a code, and you can add your name so riders know who to meet.

Use Support on the Account page to chat on WhatsApp, or email hello@koboride.ng. We are @koborideng on Instagram, X, TikTok, and Facebook.